The number one reason commuters give for not sharing the ride to work is fear of being stranded. With the Guaranteed Ride Program, that excuse is no longer valid.
Registration must be done online. Please allow one week to process and to receive your program card. We no longer accept same-day registration.
What is the Guaranteed Ride Program (GRP) ?
GRP provides commuters who get to and from work by means other than driving alone (i.e. carpool, vanpool) with a ride back to their point of origin when an emergency or unplanned circumstance arises while they’re at work. Point of origin: Where the commuter originated from (i.e. Park & Ride lot, carpool meeting place, or home, only if it is where you were picked up from).
Am I eligible?
To be eligible for the Guaranteed Ride Program, you must share the ride to work at least three times a week, and live or work in Hampton Roads. (Some restrictions apply*)
Qualifying modes: carpool, vanpool, bike (during adverse weather only), and the Elizabeth Ferry (when unavailable). This also includes the HRT limited service/MAX bus routes 64, 121, 918, 919, 922, 965, 966, 967, 972, 973, and 974.
Qualifying Emergencies: Onset of illness while at work, unexpected schedule changes, emergency at home or your child’s school, or an unscheduled doctor’s appointment due to illness of the job.
Is there a cost involved to participate in the GRP?
Registration is free for anyone who lives or works in Hampton Roads and utilizes alternative modes of transportation. If a taxi is dispatched on your behalf, you pay the cab driver only $5. The TRAFFIX Program will cover the rest of the cost.
How do I arrange a trip when an emergency arises?
To arrange a ride back to your point of origin, call (800) 700-RIDE (7433), Option 1 between the following times:
Monday through Friday, 7:00 a.m. – 7:00 p.m.
No service will be providing on weekends or federal holidays. Inclement weather may affect service availability.
A customer service representative asks you qualify questions, and once approved, a cab will be sent to your worksite.
What information is required from the passenger when requesting a guaranteed ride?
Each passenger should provide their name, phone number, emergency, origin, destination, and mode of transportation.
How many times can I use the GRP service?
You can utilize the Guaranteed Ride service up to two (2) times per month, not to exceed 6 times a year.
Can more than one-person ride in the same cab?
Yes, if both parties are registered with GRP, each rider pays $5 and the ride is counted toward the maximum rides per month for each rider.
* We do not provide service for distances beyond 70 miles for those who live
outside of Hampton Roads, but work in Hampton Roads.