Guaranteed Ride Guidelines




Hours of Operation

This service is available Monday through Friday between 8am and 4pm, except for the holidays listed below.  All rides must be requested by 4pm.  A ride may take place after 4pm, but no later than 10pm.

Holidays – No Service

New Year’s Eve, New Year’s Day, Martin Luther King Jr. Day, Washington’s Birthday/President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus and Yorktown Victory Day, Election Day, Veteran’s Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, and Christmas Day


Program Details

Cost – There is no cost to the member to use this service.  The program pays for the costs of rides directly to the ride providers. The program does not pay or reimburse for tipping the drivers, but members are encouraged to tip the drivers.  Tipping is the only out-of-pocket cost to the member.

No Shows – A “No Show” is when a member does not show up for the arranged ride. No Shows will count as a ride used.  Cancelled rides will also count as a ride used.


How to Use the Service

  1. Before requesting a ride, be sure all of the eligibility requirements shown in this document are met. Sign in to your account and check your account profile and trip profile settings to ensure the information is correct.
  2. Ride requests must be made through the website or mobile app. Do not call to request a ride as ride requests cannot be made by phone.
  3. To request a ride, sign in to your account either through the website or mobile app.
  4. In the Featured Rewards section there will be a reward for this program. Select it, read all information and redeem the reward.
  5. Next, complete the Ride Request.
  6. You will receive an email confirmation for your ride request, as well as a call from program dispatcher to confirm the details of your request and, if approved, arrange the ride for you.
  7. Once the ride is arranged, if the ride was arranged with Uber, you will receive text messages from Uber with your ride details. If the ride was arranged with a taxi provider (zTrip), you may receive a call from the taxi company to confirm your ride details. Once a ride has been arranged, you cannot make changes to the pick-up and drop-off locations.
  8. The cost of the ride is paid by the program. You will not need to pay for the ride. However, the program does not tip the drivers and you are encouraged to tip the driver.  Tips will not be reimbursed by the program.

Terms and Conditions 

This service may be terminated at any time without notice. Inappropriate or fraudulent use of this service may result in the member’s reimbursement of all expenses incurred and/or suspension or termination from the use of the service.

By requesting and accepting a ride under this program, the member assumes all risk to person and property during the conveyance of the ride. Furthermore, the member agrees to hold harmless DRPT and its partner, the Hampton Roads Transit (HRT) – TRAFFIX Program from any injury or damages occurring or as a result of the ride provided.

ConnectingVA and ConnectingVA Ride Home Rewards are programs provided by the Virginia Department of Rail and Public Transportation (DRPT) in partnership with TRAFFIX, a service of Hampton Roads Transit.